Mass Shooting in Anitoch, Tennessee

On Sunday, September 24th, a masked gunman opened fire at an Antioch, Tennessee church killing 1 and injuring 7. The gunman accidentally shot himself during a confrontation with a church member and was later arrested. The police identified the assailant as Emanuel Kidega Samson but have not yet disclosed a motive. Samson, originally from Sudan is thought to be a legal U.S. resident.

ContactRelief is disclosing publicly a recommendation made to subscribers Sunday, Septemeber 24th to suspend contact with zip code 37013 which encompasses the church and surrounding region for 24 hours.

This tragic event and other similar events earlier this year, demonstrate that natural phenomena like hurricanes Harvey, Irma, Jose, and Maria are not the only types of disaster that can befall unsuspecting innocents. Although in this case the shooter was captured and his rampage restricted, it need not always be so.

To effectively respond to these situations, companies making outbound consumer contact need a real-time solution for shaping their outbound contact away from the affected area. ContactRelief, The Disaster Decision Engine, is that solution. Using ContactRelief's graphical Command Center (pictured above), available in any web browser, you can see the events as they unfold, review our recommendations or make your own, and with a simple click, accept or ignore these recommendations. Once you have made your choice, your decisions are automatically sent to your contact centers and downstream partners for implementation, ensuring that all parts of your team are acting in concert and in real-time to promote and protect your brand image, reduce the risk of adverse actions against your company, and improve your contact center efficiency.

While as a service to the business community ContactRelief made public its recommendations for how to handle the many hurricanes this season, the real point of ContactRelief is to put you in control and provide the real-time information you need to make accurate and beneficial decisions for your contact centers and company. As this event demonstrates, whether to suspend contact or continue calling into the region is a sensitive issue best addressed by taking in account the needs of your customers and your company. No one can or should make the decision for you, but you should have the best tool available to help make this decision. That tool is ContactRelief, a cloud-based service that monitors for natural and man-made disasters, lets you construct the rules that identify the events that are important to your company, and issues recommendations for action on those and only on those events.

For less than $300 per month, you can help protect your organization from the disaster of negative publicity, complaints, and legal action. Don't delay. The next disaster is on its way. Contact sales@contactrelief.com for more information.