AVDS Partners with ContactRelief

Automated Voice and Data Solutions (AVDS) recommends ContactRelief for its contact center clients.

Saturday, 28 July 2018 15:17:46 +00:00

Automated Voice & Data Solutions (AVDS), a Genesys Gold Partner and leader in contact center communications solutions, announced its partnership with ContactRelief, providers of the Disaster Decision Engine.

ContactRelief leverages multiple authoritative information sources and user-configurable rules to make precise recommendations to amplify, suspend or resume contact into areas affected by disasters, both natural and man-made. When accepted, these recommendations allow businesses to operate without the brand risk of inappropriate contact or the financial risk of over-suspending a larger than needed area. As the disaster passes, accurate recovery data enables contact centers to resume customer interactions sooner—reducing the impact of the disaster on marketing and collection activities.

This partnership will allow AVDS to offer its credit and collections customers improved customer communications using ContactRelief's real-time, hyper-localized Disaster Decision Engine for the Genesys PureCloud, PureConnect, and PureEngage telephony systems. “We are excited to partner with ContactRelief, leaders in disaster response for the contact center industry. Their disaster management solution perfectly aligns with our commitment to simplify and automate business processes in order to solve complex business challenges—and I can’t think of a more complex set of challenges than when a disaster hits,” said Sharon Moon, president of AVDS.

Genesys AppFoundry for PureCloud, PureConnect, and PureEngage

Justin Martinez, President of ContactRelief, noted, "As a Genesys AppFoundry member, partnering with a top-tier Genesys reseller like AVDS brings together two leading companies focused on bringing improved efficiencies and brand protection to the contact operations space. We look forward to working with AVDS to empower contact center operators to make better decisions for themselves and their customers during disastrous situations.”

ContactRelief's offering for the Genesys platforms dynamically reconfigures PureCloud's Do Not Call rules and performs a Do Not Call check before every call in the PureConnect platform. For more information, see the ContactRelief app in the Genesys AppFoundry app store.

About AVDS: For over 25 years, AVDS has delivered “deliberately different” communications solutions and services to its customers and helped organizations modernize their business and contact center communications, reduce costs, and maintain a competitive edge. For more information, visit AVDS.com or contact solutions(at)avds.com

About ContactRelief: ContactRelief is a Houston, Texas-based information service company founded in 2017 that helps companies shape their inbound and outbound consumer contact strategies during times of disaster. For more information, visit https://www.contactrelief.com.

For as little as $400 per month, your company can avoid disasters by shaping the customer experience.

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The next disaster is on its way. Become a ContactRelief subscriber and keep your company protected from disaster. Our full recommendations consist of the areas to be suspended and the list of zip codes covering these areas. For as little as $400 per, month your company can quickly implement a solution that protects your company and its customers. As we say at ContactRelief, "It's just smart business."

Contact sales@contactrelief.com for more information.

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