2017 Hurricane Lessons Learned Webinar - Watch Now

Hurricane Season 2017 - Lessons Learned Webinar

Monday, 26 February 2018 10:00:00 -06:00

How your contact center interacts with customers during a disaster can not only make or break your brand reputation, it can put you in legal hot water.

Hurricane Season 2017 taught us many lessons - both good and bad - on how to respond during a disaster. We look at these actions and share some best practices that contact centers and risk management professionals can adopt to prepare for the upcoming 2018 hurricane season.

Watch Now

Join our webinar and learn how to:

Know where and
when disaster strikes

Protect your reputation while
increasing operational efficiency

Avoid legal and
PR pitfalls

Reduce potential complaints
and improve call ROI

Create a strategic plan
before disaster strikes

Improve
customer Care

Weather alerts, emergencies, and breaking news are monitored around the clock. The Disaster Decision Engine applies your rules to help you decide when to take action for your consumers. Your recommendations are sent to your contact centers and partners with ZIP Code granularity.

Take the tour