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Smarter contact decisions during disasters
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What’s your disaster operations strategy?
When a natural or man-made disaster strikes your customers, do you know how to respond - where to suspend contact and when to resume?
If you're relying on traditional strategies that are too narrow - tracking only hurricanes - or much too broad for your capabilities - forcing you to scan the Internet for news - you're likely bringing inefficiencies to your operation and exposing your brand to unnecessary risk.
With ContactRelief, our cloud-based platform modernizes your disaster operational strategies, ensuring you maintain efficiencies while protecting your brand, no matter the disaster. Through timely, comprehensive recommendations that are accurate to the ZIP Code, ContactRelief’s automated Disaster Decision Engine provides precise, actionable intelligence that lets you discover what’s affecting your customers, decide the appropriate response, and instantly direct contact suspension and resumption where necessary across your whole contact ecosystem.
Discover Disasters
Alerts from public and private alerting authorities along with breaking news are monitored around the clock by our cloud-based systems and staff of analysts.
Decide What to Do
Decide how to interact with your customers using a customizable, rules-driven decision engine that generates precise localized contact strategy recommendations.
Direct the Action
Communicate to CRM, dialer, and omni-channel systems and partner ecosystems to reach 5X more customers.
What is the Disaster Decision Engine?
Here's how ContactRelief strengthens your contact operations
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Proactively deepen your relationship with consumers
By tailoring your contact strategy before, during and after disaster events you demonstrate compliance while driving a stronger positive relationship with consumers impacted by crisis events. Sending the right message at the right time can boost positive brand image and result in a more loyal customer.
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Reduce your potential exposure to adverse actions
Our accurate and timely intelligence ensures you remain in compliance with regulations during disaster events. By rapidly adjusting contact strategies to avoid inappropriate outreach you show compliance with no-contact regulations.
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Decrease the cost of implementing your consumer care policy
Our automated alerts can streamline implementation of your contact strategies, saving you time and money. With accurate and timely information automatically delivered, ContactRelief can reduce reliance on and even eliminate manual processes, improve efficiency and drive cost out of your policy implementation efforts.
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Bring ease to strategy development and execution
ContactRelief’s Disaster Decision Engine does the work for you. Our automated system integrates trusted data sources with your user defined rules to provide intelligent insights that ensure your organization’s success, all from a single mouse click.
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Assist in making accurate and rapid decisions
ContactRelief recommendations are reviewed by industry experts to ensure accuracy and delivered in near real time. No waiting for inaccurate or imprecise data sourced from incomplete data sources.
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Automate communication with internal and external partners
Our recommendations can easily integrate with your call management system and be designed to automatically be broadcast to partners and other members of your contact team. Creating a seamless disaster-oriented action plan is simple using ContactRelief’s actionable intelligence-based recommendations.
RMAi Members
RMAi Certified Companies must stop consumer contact during natural disasters
